RETURN AND EXCHANGE
How can I return the product I have buy?
If you wish to return your products due to a problem caused by your products (cargo damage, production defect, withdrawal right, etc.) after you have received your order from Soul Made Online Shop, please write your return request on invoice at least 14 days after the products are handed over to our address you need to send it. When submitting our products, we ask you to pay attention to the items under the heading "Return Conditions" below. Once we have received your product, it will be reviewed and the approval will be given to the related units. This process involves an average of 2-5 work days.
How can I change the seasonal product I buy?
You can change your product through the Soul Made Online Shop. Soul Made Online Shop is subject to the same processing procedure as refund.
Will I pay for the return cargos?
If international return, the charge will be paid by the customer.
How many days does it take to return it?
The return period is 14 days from the date of receipt of the product, according to the Consumer Law, "Reason Without Rejecting". In case of any defect caused by the product, you can return the product you received within 30 days from the delivery date.
When do I get a refund after the return?
shop.soulmade.com.tr controls the return of the products you have returned to us. You will be informed by e-mail or phone when your returns are accepted and when your money is paid to you. The refund period of your return fee is determined by the bank and can't be intervened by us.
What are the conditions for return?
- You must deliver the product in the original packaging in an undamaged, unused, undamaged by user condition.
- You must send the product by filling in the product return box located behind the sales bill.
- If the invoice is in the name of the company, it is necessary to send it together with a return invoice, which is in the form of 'Product Unit Price + VAT' order refunds issued on behalf of the fictitious companies will not be accepted if the refund is not canceled.
- You are obliged to return the product by the way it was delivered, and to pay for the loss of the commercial value of the product for its use.
- Once we have received your product, it will be reviewed and the approval will be given to the related units. This process involves an average of 2-5 work days.
Which address will I send the product to return?
The address for returning the product is given below. We ask you to indicate "INTERNET SALES RETURN DEPARTMENT" in the receiver section when sending your cargo.
Nur Adıgüzel Soul Made Design Services
PÜRTELAŞ HASAN EFENDİ MAH. SUSAM SK. 27/4 BEYOĞLU/İSTANBUL